In manufacturing operations today, many leaders highlight low turnover among full-time staff (e.g., “we only have 3%,”) yet overlook a significant subset: the contingent workforce. These are the contract, temporary, seasonal or agency-sourced staff who often represent 20-40% of the total workforce in many plants. Although they support the same production lines, build the same products, and influence the same outcomes, they are too often managed as a separate, unpredictable variable rather than integrated as a strategic part of the workforce.
This oversight creates a blind spot:
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